TERMS & CONDITIONS
TERMS & CONDITIONS
This website is owned and operated by Four Sisters Distillery Ltd T/A SIS4ERS DISTILLERY. VAT Reg No: 278 1404 94 Company No: 10906378
Please read these terms and conditions carefully before using our shop and online booking system.
By placing your order or booking using the website SIS4ERSDISTILLERY.COM you are agreeing to the terms and conditions set out below.
Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.
We reserve the right to amend these Terms and Conditions without notice at any time.
ONLINE ORDER DELIVERY TERMS
If your order is received by 11am, we’ll do our best to dispatch it the next working day. We try to process all orders within 1 working day of receiving them, but can be 3-10 days subject to stock levels; however as we use a third party courier on occasion we do experience some breakages which may delay your order.
We deliver across the UK via APC or DHL. If possible, please check the condition of your parcel before you sign for it. If it’s at all damaged, don’t sign for it but hand it back to the courier to return to us. If you only discover that your parcel is damaged after you’ve signed for it, please call email immediately at firstname.lastname@example.org stating your order number.
To purchase products from SIS4ERS DISTILLERY, you must be of legal age to buy alcohol in the country in which you reside.
By placing an order with us you are confirming that you are over 18 and agree to an electronic age verification check to confirm this. By placing an order, you consent to a credit data search, which will leave an ID check footprint. If we cannot confirm your age via an electronic check we reserve the right to request proof of age and/or decline to fulfil your order.
Orders cannot be dispatched until your age has been verified regardless of shipping option selected.
Our delivery company drivers reserve the right to check ID if they are unsure of the recipients age.
Unfortunately, we do not deliver to addresses outside the UK. You may place an order for Product(s) from outside the UK if you have a UK billing address for your credit or debit card, but the order must be for delivery to an address within the UK.
Orders made over the weekend maybe delayed until the Monday and will be fulfilled as quickly as possible. Orders placed on a Friday after 11am, Saturday or Sunday will be dispatched on the next working day (Monday) [excluding bank holidays] and received by the customer on Tuesday. Orders placed before 11am on a Friday will be dispatched the same day and received by the customer on the Monday [excluding bank holidays]. Delivery timescales are set by the couriers.
Unfortunately, we are unable to deliver to the following post codes
BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, JE1, JE2, JE3, JE4, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41.
You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK.
We aim to ensure the prices shown are correct. If an error does occur, we will make every effort to contact you to confirm if you would like to proceed with the order at the correct price.
While every effort is made to supply all items listed online, there are instances where this may not be possible, if this happens we will contact you and offer an alternative.
We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Even where your payment is accepted by our systems, no contract shall exist until SIS4ERS DISTILLERY have dispatched the items to you.
We have taken care to describe and show items as accurately as possible but despite this, slight variations in items may occur. All prices include VAT (where applicable) at the current rates.
SIS4ERS DISTILLERY will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.
We use PayPal and Stripe (Credit Card) because we believe them to be a very safe way to buy goods online, and it’s easy! Simply follow the instructions on the checkout page. PayPal and Stripe are international secure payment services used by millions of people every day for purchasing goods online. You may pay for your purchases using any major credit card including Visa, MasterCard or American Express and you will receive confirmation of payment via email.
Payment shall be due before delivery. If payment fails your order will be cancelled. There will be no delivery until clear funds have been received.
You may return your items to SIS4ERS DISTILLERY, they must be returned in their original packaging, within 14 days of purchase. You will be refunded for the goods once received back to our offices and checked for damage or use. Contact us at email@example.com for more information.
FAULTY OR DAMAGED GOODS
If there is a problem with your order or items are faulty you must inform us within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at firstname.lastname@example.org
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
This does not affect your statutory rights.
We do not offer replacements of a spirits product once opened or unless damaged. If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.
TAXES AND OTHER CHARGES
As these orders are paid for in the UK, VAT is payable on all online shop orders regardless of the final destination country. We keep all international surcharges to a minimum where possible, but this charge is not something we have the ability to waiver.
These terms and conditions do not affect your statutory rights.
TOURS & EXPERIENCES
We operate a strict 7 day cancellation policy. Should you wish to reschedule a booked Gin Experience or Gin Tour & Tasting session we require a minimum of 7 days’ notice in order to re-schedule the session. This must be done via email and sent to email@example.com. If you cancel or try to reschedule a Gin Experience or Gin Tour & Tasting within 7 days then you will not be eligible for a refund.
Please arrive to your booking promptly, as we always aim to start on time! Please do not arrive more than 30 minutes before your Gin Experience or Gin Tour & Tasting.
All attendees must be over 18 and we operate a Challenge 25 policy. If you’re lucky enough to look under 25, you may be asked for ID, so please make sure you bring it along with you.
No pets are allowed on the premises.
We operate a strict 14 day refund policy on all vouchers. You have 14 days from the purchase date of a Gin Experience or Gin Tour & Tasting voucher to notify us in writing to firstname.lastname@example.org with your refund request. In order for refunds to be granted the voucher must be unused and you must provide proof of payment. After 14 days vouchers are nonrefundable and non-transferable. All vouchers are valid for use 6 months from date of purchase and extensions are not provided under any circumstances.
Online or email bookings that are made using a voucher will not be refunded after 14 days of when the voucher was purchased, even if it is outside of the 7 days before the event takes place.
All Gin Experience and Tour & Tasting vouchers purchased directly through SIS4ERS DISTILLERY are valid for 6 months from date of purchase and cannot be extended. Voucher codes are only permitted to be used once.
Any vouchers purchased through promotional voucher companies other than SIS4ERS DISTILLERY are not the responsibility of SIS4ERS DISTILLERY and all enquiries, refunds, complaints, etc are to be directed to the company that the voucher was purchased from.
Rescheduling Gin Experience and Gin Tour & Tasting:
We reserve the right to reschedule a Gin Experience or Gin Tour & Tasting without refund if we give you a minimum of 5 days’ written notice, which can take the form of an email correspondence to the email address you provided upon order.
If we take the step to cancel a Gin Experience or Gin Tour & Tasting, without the right to reschedule, through no fault of yours then we shall notify you in writing in the form of an email to the email address provided upon order and issue a refund in full to the payment card used for the booking, excluding any booking fees if applicable. Events booked using a voucher from a third-party provider, refunds should be pursued through the voucher provider.
We operate a strict 28 day cancellation policy. Should you wish to reschedule a private booking we require a minimum of 28 days’ notice in order to re-schedule the session. This must be done in writing and emailed to email@example.com. If you cancel or try to reschedule a private booking within 28 days you will not be eligible for a refund.
Cancellation policy is as Private Bookings policy above. Venue Hire fees are applicable and agreed with SIS4ERS DISTILLERY.
Building & Area:
Our distillery is on an industrial estate shared with other businesses. During normal event times there is usually parking availability, but cannot be guaranteed and businesses take priority. Available parking is free. Vehicles are left at the risk of the owner/driver and we take no responsibility for vehicles and customer belongings.
We hold public liability insurance.
We reserve the right to withdraw participants from the experience if they present a safety concern, for whatever reason.
We reserve the right to refuse entry to our experiences if customers are under the influence of alcohol without a refund.
We reserve the right to stop providing drinks to customers on our experiences who appear under the influence of alcohol.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.
A cookie is a small data file stored by your web browser on your computer. It allows us to recognise your computer by associating the identification numbers in the cookie with other customer information you have provided to us. That customer information is stored on our secured database.
Cookies help us provide you with a better experience on our website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies are also used in the functioning of the online store section of our site, by keeping track of information you enter into the site.
By using our website, you agree that we can place these types of cookies on your device. You can choose to accept or decline cookies (most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer). This may however prevent you from using this website.
While we use reasonable efforts to include accurate and up-to-date information we specifically disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, or operability or availability of information or material displayed in any and all our web sites, either now operating or created in the future. We disclaims any responsibility or liability for the deletion, failure to store, mis-delivery, or untimely delivery of any information or material. We also disclaim any responsibility or liability for any harm resulting from downloading or accessing any information or material on the Internet through the our website.
LICENCE & COPYRIGHT
Our website contains copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music and sound and the entire content of the web site is copyrighted as a collective work under UK and International copyright laws. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works or in any way exploit, any of the content, in whole or in part. Except as otherwise expressly permitted under copyright law or these Terms, no copying, redistribution, retransmission, publication or commercial or non-commercial exploitation of downloaded material will be permitted without the express written permission from us as the copyright owner.